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FAQ


Security

  • Encryption:

    Our sign in page and any data we collect is always fully encrypted using SSL.

  • Privacy

    We understand the importance of privacy and have extremely strict procedures in place to ensure that your personal information is protected. Our policies were developed using the Personal Information Protection & Electronic Documents Act (PIPEDA). We value your trust and will never share or sell your personal information with a third party. For more information about our privacy and confidentiality policy please click here.


Our Portfolios

  • Can I change portfolios after I open an account?

    At RoboAdvisors+ we believe in following a discipline investment approach, which we believe is extremely crucial in achieving long-term investing success. However, if there is a material change in your financial circumstances or your investment objectives, risk or time horizon have changed, we be happy to set-up a review with you and make a change to a different portfolio if It better suits you.

  • How does RoboAdvisors+ create their portfolios?

    We invest using mutual funds from some of Canada’s largest investment providers, such as Edgepoint, Invesco, Dynamic and Fidelity. Each fund selected in our portfolios is only chosen after extensive research, where the funds asset class, geographic region, investing style and volatility is reviewed in order to ensure it is the best choice for our portfolios.

    At RoboAdvisors+ we do not believe in “market timing”, rather our investment philosophy is focused on building a well-diversified investment portfolio in order to minimize volatility and provide consistent long-term growth. A portfolio will recommended to you based on your investment objectives and risk tolerance, as we strive to ensure you are comfortable with your investment selection.

  • How often are the portfolios rebalanced?

    We believe that rebalancing is a great tool to manage risk and will improve your risk-adjusted return over time. Our rebalancing strategy is conducted semi-annual and annually, with rebalancing taking place at 5% thresholds from the portfolios original asset allocation. Prior to any rebalancing, we will be sure to contact you to review your portfolio and discuss our rebalancing strategy.

  • Can I pick my own individual funds?

    RoboAdvisors+ does not offer self-directed trading or the purchase of individual funds outside of our portfolios.


Opening an Account

  • What Type of Investment Accounts do you offer?

    We offer the following type of accounts:
    • Individual Investment Accounts
    • Joint Investment Accounts
    • Registered Education Savings Plans (RESP)
    • Registered Retired Savings Plans (RRSP)
    • Locked-in Registered Accounts (LIRA)
    • Tax Free Savings Accounts (TFSA)
    • Corporate/Business Investment Accounts.
  • How do I open an account?

    In order to open an account with RoboAdvisors+ we will need the following information, all of which can be securely provided:

    • Your Full Name
    • Your Residential Address
    • Your social insurance number
    • Your employment details (employer name, occupation, address)
    • Your income and net worth information
    • Your banking information for identification purposes (you can provide a copy of your bank account statement)
    • Valid Government issued photo identification (i.e. driver's licence or passport)

    One of our CFP® advisors will contact you and ask a few questions to ensure that we have a complete picture of your financial circumstances and clearly understand your investment objectives and risk tolerance. Once this process is completed, your will be presented with a portfolio that is suitable based on the information you provided.

  • Is there an account minimum?

    The minimum investment required to open an account with us is $25,000. This minimum amounts is required in order to ensure that we can provide you with a well-diversified portfolio, as an amount below our minimum would restrict our ability to purchase all of the selected funds that comprise your portfolio.

  • Are there withdrawal fees?

    While some institutions may charge you an account closing fee or a deferred sales charge fee, RoboAdvisors+ does not charge any fees if you withdraw money. After all, the money is yours and you shouldn’t be charged any unnecessary fees.

  • How is my money protected?

    RoboAdvisors+ is a member of the MFDA Investor Protection Corporation, which provides coverage for your money in case of insolvency up to $1 Million per eligible account type. Please refer to the link above for more details on the MFDA IPC and applicable coverages.

How did we get this number?

The annual advisory fee displayed here is computed by applying our .25% annual advisory fee to the account value.

Thus for a $100,000 account, our annual advisory fee is ($100,000 x 0.0025) $250/year.

This annual fee is assuming no change in the account's value month-to-month.

The averaged advisory fee charged when investing in a typical equity mutual fund is 1% (source) of assets annually.

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